Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently Head of Customer Success at MURAL, the leading online whiteboard. Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, Lexis Nexis, and Citrix.

In 2007 Jim published his first full-length book, Designing Web Navigation (O’Reilly, 2007). His second book, Mapping Experiences (O’Reilly, 2016), focuses on the role of visualizations in strategy and innovation. He blogs at experiencinginformation.com and tweets under @jimkalbach.

Jamin Hegeman (@jamin) is VP of Design for Financial Services at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more design centric.

He is also principal of the Service Design Network management team.

Through design, Jamin shapes human experiences and transforms services, organizations, and communities.

He is a designer, poet, soccer player, and home brewer. He supports and mentors designers to develop their craft, while helping businesses articulate service strategy and define experiences that benefit customers, employees, and the business.

As a principal of Service Design Network, he has helped the Service Design Network grow and influence thousands of designers and business leaders around the world. He also created Adaptive Path’s Service Experience Conference. His work and ideas have appeared in the book,This Is Service Design Thinking. He shares his knowledge and experience through speaking, writing, and teaching.

Jamin holds a master’s degree in design from Carnegie Mellon University, and bachelor of art’s degree in poetry writing from the University of Pittsburgh.

Adrian is working on conversational interfaces and leading the design for Google Lens in Assistant. Prior to Google, he was working at Information Architects (iA) where he worked for various clients in the industry.

Abi Jones is a designer and sprint master at Google Fiber. She helps teams answer critical business questions through design, prototyping, and testing ideas with customers. Abi specialises in product development via storyboarding and she illustrated the 2nd edition of Understanding Your Users.

Prior to joining Google in 2011, Abi designed social systems for MySpace and, as well as safety and leadership training for the Mine Safety and Health Administration. Abi holds a bachelor's degree in Art History from Seattle University and a masters degree in Instructional Design and Development from George Mason University.

Over the last twenty years Boon has had job titles like site producer, content specialist, information architect, interaction designer, user researcher, stage manager, and voice-over actor. Between bouts of title whiplash he’s helped build some very big things, some very small things and learned a lot along the way. He’s a lover of new cocktails and old records. He can be found on twitter at @boonerang and he’d love to swap stories over a beverage if you’ve got the time to spare.

David and Mary Sherwin are co-founders of Ask The Sherwins, LLC, a consulting and training firm that helps design organizations develop the capabilities they need for better product design and cross-functional teamwork.

They have recently coached product and service design teams and advised on innovation training practices for organizations such as Philips Oral Healthcare, Tipping Point Community, MetaLab Design, and Designlab.

They are on the visiting faculty at Copenhagen Institute of Interaction Design, and David is a Fellow at frog, a global product strategy and design firm. In their spare time, David and Mary have been able to collaborate on three books, including the the design bestseller Creative Workshop, and give presentations and workshops all over the world.

Their forthcoming book Turning People Into Teams: Habits, Rituals, and Routines That Redesign How We Work will be available in October 2018 from Berrett-Koehler.